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  1. #1
    Neuer Benutzer
    Join Date
    22.07.2017
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    24

    No answer from support

    Hi,

    On 11-12-2019 i buyed a CS GO server.
    I want to change the gameport to the default port (27015).

    I contact support for 3 times now (the first a week ago) but i don't get any answer.
    What is happening?

    Greets Kees.

  2. #2
    Super-Moderator Creeper's Avatar
    Join Date
    20.12.2009
    Posts
    732
    Quote Originally Posted by knorde View Post
    Hi,

    On 11-12-2019 i buyed a CS GO server.
    I want to change the gameport to the default port (27015).

    I contact support for 3 times now (the first a week ago) but i don't get any answer.
    What is happening?

    Greets Kees.
    Hey,

    I told this to the Owner, hope he will answer in here or he will answer to me and i will tell you then what the problem is or was.

    Please bring some patience with you, he has alot of stuff at the moment.

  3. #3
    Neuer Benutzer
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    22.07.2017
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    Quote Originally Posted by Creeper View Post
    Hey,

    I told this to the Owner, hope he will answer in here or he will answer to me and i will tell you then what the problem is or was.

    Please bring some patience with you, he has alot of stuff at the moment.
    Hi Creeper, thanks for your answer.

    I have not yet received a response. I have been waiting for more than a week now. I hope I get reimbursed for a few days because I haven't done anything with it all this time because I first have to change the server port (and therefore probably a new installation).

  4. #4
    Neuer Benutzer
    Join Date
    22.07.2017
    Posts
    24
    2 days ago i get a short answer. I responded immediately and asked a question again but it remains silent again. If I had known that the support has become so bad (I have been a customer for a very long time and then the support was fine) I would not have rented a server here.

    I waste my money because I still have not been able to do anything with the server because there has to be a change first.

  5. #5
    Neuer Benutzer
    Join Date
    22.07.2017
    Posts
    24
    Still no answer... :(

  6. #6
    Neuer Benutzer
    Join Date
    22.07.2017
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    24
    Still no answer, this is not normal!

    Very bad!

  7. #7
    Super-Moderator Roi's Avatar
    Join Date
    11.10.2011
    Posts
    507
    Quote Originally Posted by knorde View Post
    Still no answer, this is not normal!

    Very bad!

    i have informed the owner he will take care of it!


    Allen ist das Denken erlaubt! - Vielen bleibt es erspart.

  8. #8
    Neuer Benutzer
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    22.07.2017
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    24
    Quote Originally Posted by Roi View Post
    i have informed the owner he will take care of it!
    Ok thanks, but why does it have to be this way? This is not normal how this goes? I do assume that my days will be compensated and I would also like to know why the support is so bad and should be this way.

  9. #9
    Super-Moderator Creeper's Avatar
    Join Date
    20.12.2009
    Posts
    732
    Quote Originally Posted by knorde View Post
    Ok thanks, but why does it have to be this way? This is not normal how this goes? I do assume that my days will be compensated and I would also like to know why the support is so bad and should be this way.
    Hey,

    if you send a Support Ticket to Saigns, i think only the Owner recieves that Ticket, so only he can read it and only he can answer back to you, he said to me aswell as i asked him about this situation that he is very busy at the moment.

    So yeah im sorry that it takes this long to fix your problem.

  10. #10
    Neuer Benutzer
    Join Date
    22.07.2017
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    24
    Quote Originally Posted by Creeper View Post
    Hey,

    if you send a Support Ticket to Saigns, i think only the Owner recieves that Ticket, so only he can read it and only he can answer back to you, he said to me aswell as i asked him about this situation that he is very busy at the moment.

    So yeah im sorry that it takes this long to fix your problem.
    I think if you have a business and you are too busy that you have to leave the support to someone else. But that is my opinion. Can I assume that I will receive compensation for my purchased days? After all, I can't help it that the owner is too busy?

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